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From Dec. 10, 2024, European Appliances(EA), formerly Whirlpool, will take over the service activities of Beko Belgium and Beko Netherlands.
European Appliances has over 50 years of experience in direct customer contact and Field Service activities.
With a dedicated team of 40 front-desk consultants and a network of 100 technicians, 75 of whom are permanent employees, EA provides high-quality service that continuously meets its customers' expectations. This quality is confirmed by our impressive customer satisfaction score: a 4.4 on the 5-star rating and a Net Promoter Score of 40%.
This integration obviously also has practical consequences for the trade partners. Communication about this has already taken place.
Managing Director Rodolphe Claeys: "I am convinced that the integration of service activity leads to a significant improvement in our service levels".
The companies Beko Belgium, Beko Netherlands, European Appliances, formerly Whirlpool, are part of Beko Europe as of April 1, 2024.
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Our story begins in 1955, at the time when white goods became a fixture in every household. Since then, we have become Europe's favorite brand of freestanding home appliances. For the past 20 years, we have focused on innovation to make our customers' lives easier and healthier. The ease of use and practical [...]
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